Refund policy

Returns

We offer a 60-day return period. You have 60 days after receiving your item to start a return. Your item must be unused and in the same condition that you received it, and in its original packaging. If the item is not in its original condition, or is not returned in its original packaging, Ristal may deduct an amount corresponding to new packaging and any reduction in the item's value.

Personalised or engraved products cannot be returned or refunded unless otherwise agreed, as manual work and custom production have been carried out to create them.

To complete your return we require a receipt, bank statement or other proof of purchase.

Returns are sent to: Mikoduo Electronic Technology Co., Ltd., No. 301, Building A, Yuanfen Science and Technology Park, No. 58-60 Bulong Road, Dalang Street, Longhua District, Shenzhen, Guangdong, China. Please contact us at support@ristal.co before sending anything back so we can confirm the return with you.

Change of mind

Our 60-day return period is offered voluntarily and goes beyond what the law requires. Where you return an item simply because you have changed your mind, you are responsible for the cost of return shipping, and the item must meet the conditions set out above.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply in addition to our returns policy and are not limited by it. Nothing in this policy excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law.

Faulty or incorrect items

If your item arrives damaged, faulty or is not what you ordered, contact us at support@ristal.co. Where there is a failure under the Australian Consumer Law we will cover the cost of return shipping and arrange a repair, replacement or refund as appropriate.

Refunds

Once your return is received and inspected we will email you to confirm receipt and tell you whether your refund has been approved. Approved refunds are processed to your original payment method.